Retail/Distribution | Industries | ABeam Consulting Indonesia

Industry Agenda
Insights
Where ABeam Stands Out
Services Provided
Case Studies

ABeam Consulting provides substantial backing for Digital Transformation (DX) and Corporate Green Transformation (GX) in the retail industry standing at a major turning point

The retail industry must create new customer experiences through the proficient use of technology by quickly and accurately understanding market needs and consumer trends and responding to changes in consumer values, lifestyles, and purchasing behaviors (such as during the COVID-19 epidemic).

Retail companies must also accelerate their DX efforts and strive to increase their productivity in response to rising costs (raw materials, energy, salary increases to retain or attract staff, etc.)

Companies must also switch to a sustainable business model to address environmental issues. Non-financial information generated by these initiatives are the basis by which the company is assessed, and they must achieve GX, ESG-orientated management KPIs while being accountable.

ABeam Consulting provides comprehensive support to the retail industry for DX and GX, business reforms, and data-driven business management using non-financial information.

Industry Agenda

Building new business models in an age of uncertainty

Retail companies must respond to non-linear changes in the business environment and diversified consumer lifestyles.

Expectations are rising regarding sales channels, such as the potential of the metaverse to provide customers with virtual stores and the ability to check realistic products from the comfort of their own home. There is also a growing importance of the last mile (the final logistics touchpoint in which goods or services reach the customer) to support new customer experiences.

Brick-and-mortar stores must be re-examined. Companies must plan pop-up stores, changes to how their stores operate, and revisions to product lineups to show the value they provide to customers with their lineup of strategies, products, and/or services.

Companies must build a business model to navigate the next era successfully by rebuilding business processes, optimizing operations, creating new customer experiences, analyzing current customer experiences, building online-merge-offline (OMO) platforms, and building micro-fulfillment centers (MFCs).

Building automated or labor-saving store operations

The retail industry faces a major issue of securing enough workers.

Retail companies must design store operations with full-scale automation or labor-saving systems to respond to chronic staff shortages.

Stores of the past were built on the basis of arranging facilities and planning operational flows to suit serving customers in person. But to run stores with minimal staffing, companies must implement labor-saving efforts across store operations.

Store operations are becoming more advanced in the retail and logistics industries, and companies should explore solutions from a broad perspective and not just improve the systems that are already in place. Possible solutions include revising business processes using digital technology, substituting staff with shelf-stacking robots, automating tasks, and fully automating stores.

GX promotion and ESG-orientated management to improve the corporate value of the retail industry

Many retail companies have a large number of stores. Efficient energy usage is one of the crucial management issues that contributes to reducing costs and mitigating the company’s impact on the environment.

Consumers are now more concerned with ethical consumption based on sustainable products and corporate initiatives, and are demanding that retailers disclose their sustainability efforts.

Investors are vigilant about whether the companies they invest in have the resilience to adapt to changes in the social and natural environment and whether they can recover from business issues.
Examples of efforts to meet the expectations of these stakeholders include promoting green transformations, switching to an environmentally-focused business model, and implementing ESG-orientated management. For example, it is essential to develop a GX strategy roadmap and constantly monitor its progress to achieve carbon neutrality. Collecting, storing, analyzing, and displaying non-financial information helps facilitate ESG-orientated management.

These initiatives can provide companies benefits that solve internal and industry-specific challenges, such as building relationships with key stakeholders (employees, customers, shareholders, etc.), enhancing company resilience in an unpredictable business environment, retaining human resources, and improving the company’s ability to hire new talent.

Insights

Lessons from the AI Helpdesk Implementation and Applying Them to BPR

Outsourcing
AI
Retail/Distribution
Banking/Capital Markets

Where ABeam Stands Out

Collaborating with stakeholders and new partners

ABeam Consulting creates new value and brings about major changes in society by serving as an intermediary between distribution and retail businesses and their stakeholders
ABeam Consulting is a powerful accelerator for swift reforms in a rapidly-changing world

Accelerate your response to change with the latest digital technology

ABeam Consulting facilitates DX in the retail industry, responding to diversifying consumer values and lifestyles
ABeam Consulting provides solutions that combine the latest digital technologies with business operations

ABeam Consulting offers a wealth of insights and solutions to different industries and businesses to achieve reforms and implement greater productivity

ABeam Consulting is a team of experts in the business practices and characteristics unique to the retail and logistics industries
ABeam Consulting has the skills to assist with business reforms to improve productivity, implement DX, and nurture DX talent

Services Provided

Combining digital technology with knowledge of retail business operations, ABeam Consulting transforms companies based on a digital business management platform, group-wide DX enhancement, a value chain transformation, and a business model transformation focused on CX and consumers.

Digital Business Management Platform

Group-Wide DX Enhancement

Value Chain Transformation

Business Model Transformation Focused on CX and Consumers

Case Studies