Working side by side with clients to transform IT operations and maintenance in pursuit of maximum business value
Transformation of IT Operations and Maintenance to Realize Enhancements on a Global Scale
Solution
Increasing complicated management challenges in the form of role transformation, resource optimization and global treatment of IT departments are increasingly coming to the fore. At the same time, there are a variety of issues in the form of resource shortages on the ground and high burdens from existing work. These issues form barriers to progress, and as a result, we see no small number of cases where companies stall in their efforts at transformation. ABeam Consulting helps companies visualize the current state of their IT departments and the challenges that they face, and presents and executes concrete measures aimed at optimizing resources, improving governance and ameliorating workloads.
Background
The Evolution of the “Ability to Contribute to the Business” Expected of IT Departments
IT departments have long had the role of supporting businesses through the use of IT. In recent years, however, they have faced strong calls to create value directly through agile and flexible responsiveness and IT, due to the diversifying nature and change in speed of business, and the rise of new technologies such as cloud computing and AI. In this environment, IT departments need to go beyond traditional operations and maintenance to optimize their resources, improve their global governance, continuously improve operations and revise their systems and frameworks to ones that better contribute to the business.
Challenges
Transforming IT Operations and Maintenance into Growth Centers and Transitioning to Global Treatment Are Urgent Tasks
Pitfalls
- IT departments need to address increasing complex and diverse systems and respond to new technologies, but the burden of existing work prevents them from making progress on transforming their role
- IT budgets are mostly apportioned to operations and maintenance, and departments need to optimize their personnel and costs, but progress on revising structures and resource allocations on the ground is failing to make headway
- IT departments are failing to transition to structures that realize transformation while improving governance, even as the pace at which business develops on the global scale accelerates
Approach
ABeam Consulting acts as a strategic partner in the IT operations and maintenance space to help companies visualize the current state of their IT departments and the challenges that they face, and to present and execute concrete measures aimed at optimizing resources, improving governance and ameliorating workloads.
A strategic partner does more than just simple outsourcing. Instead, we are there to work together with clients to think through issues, execute on plans and commit to results, in order to realize the client’s corporate agenda and transformation targets through IT operations and maintenance. Working with these sorts of partners is essential for companies to realize sustained improvement to competitiveness and global transformation amid a rapidly changing business environment.
Key features
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Transformation Support That Contributes to the Business
ABeam goes beyond the sense of the issues on the ground to focus on alignment with corporate strategy, objectively understanding the current situation and considering a broad range of potential solutions. At ABeam Consulting, we support clients in transformations that maximize business value, leveraging our unique methodologies and wealth of experience across similar projects.
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Committing to Transformation Through a Side-by-Side Model
We offer support across a broad range of phases, from strategy formulation to on-the-ground execution of measures, always working from the client’s perspective. Rather than simply deploying our own services, we act as a strategic partner, offering side-by-side support aligned with the reality on the ground.
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Standardization and Optimization on a Global Scope
We drive overall optimization and standardization, leveraging our knowledge of global outsourcing. We achieve enhancements to operations and maintenance on a global scale through data-driven integrated management and continuous improvement made possible using ITSM tools.
Operations and Maintenance Assessment
At ABeam Consulting, we use exclusive assessment methodologies to survey and benchmark the current state of IT at clients, with the aim of implementing corporate and IT strategies. In a short span of time, we thus formulate effective transformation plans that include both assessment from a third-party and quick-wins.
Sourcing Strategy
We formulate optimal service maps by redefining the operations and maintenance models and the divisions of insourced and outsourced work that IT departments should pursue. We offer clients side-by-side support throughout the entire process from selecting strategic partners to formulating and executing transition plans aimed at switching vendors.
Side-By-Side Transformation Management
We offer clients flexible support that aligns with their situation, with a view to making clients able to function independently from strategy formulation to implementation of measures on the ground. We act as a strategic partner to help consolidate transformation.
A Vision for Global Operations and Maintenance and Implementation Support
ABeam offers clients end-to-end support from standardization, improvement of governance and formulation of vision for continuous improvement on the global level, to executing on those ideas, with the aim of achieving global transformation that crosses the boundaries of location, department and system.