In May 2022, the Audit DX Project was launched. The project’s goal was to transition from traditional audits, which were conducted annually or every two or three years and relied on site visits, hard copy, manual work, and visual judgment, to next-generation audits utilizing advanced digital technologies. “In the next-generation audits, our goal was to achieve location freedom—allowing audits to be performed anywhere—and to test all items instead of random sampling. By using automatic or semi-automatic judgment instead of human inspection, we aimed to enable short-cycle and real-time audits, which would improve both audit quality and workplace operations,” says Mr. Nishizawa.
The project was a collaborative initiative between TDK’s two organizations—the Management Audit Group and the Business Systems Group—and ABeam. Although both groups belong to TDK, there were areas of each other’s operations that they were unfamiliar with. Therefore, they first defined the areas of expertise for each—such as business processes, applications, and IT management—and proceeded with a sense of urgency. “In the project, we transcended the typical client-consultant relationship and worked as one team. We were able to freely share our opinions while respecting each other. The key reason we were able to deliver results in a short cycle was that ABeam seamlessly integrated into the team and participated just like TDK’s two internal organizations,” says Mr. Nishizawa.
In promoting the Audit DX Project, the team adopted a strategy of repeating small projects lasting about two months. Projects with longer duration can make it difficult to assess progress along the way. Since the Audit DX Project started with uncertainties about whether it could truly achieve results, the team aimed to confirm achievements in the short term, accumulate successful experiences, and build the members’ confidence.
“Running a project on a two-month cycle was really challenging. We had regular weekly meetings, but at first we couldn’t see any tangible results and were uncertain about what we should be doing. However, starting from the sixth month, the project began to produce outputs that the Management Audit Group could take to the field and present in a way that gained acceptance, generating positive feedback,” recalls Mr. Yutaka Sasaki, Leader (Section Manager) of the CoE Group, Business Application Department 1, Business Systems Group, Management System HQ, TDK.
One of the challenges in this project was securing approval from the audit firm for the change in audit methodology. The team was able to gain the audit firm’s understanding by explaining the purpose, significance, and benefits of TDK’s efforts to improve audit quality, as well as having ABeam explain technical details, such as the data’s locations and how to reference them. Mr. Sasaki says, “The support from consultants who were familiar with the business processes was extremely helpful. Furthermore, over and above ABeam project members’ knowledge, ABeam’s deep reservoir of expertise as a consulting firm was fully utilized, leveraging collaboration within ABeam, in promoting the project. Mr. Fujimoto adds, “We were able to move forward with our efforts because ABeam focused on improving the business processes and the organization as a whole, rather than just emphasizing how to proceed with the project.”