BPR's Role in Maximizing RPA Benefits

In the past 5 years, automation technologies have emerged. As one of the most popular solutions, Robotics Process Automation (RPA) plays a significant role when it comes to time and cost reduction in this new business era. In this paper, ABeam shares its perspective about how to maximize benefits from an RPA implementation by incorporating Business Process Re-Engineering (BPR). Generally, companies may not gain the full potential benefits by implementing RPA alone; based on the results from ABeam’s survey with 55 Asian Multi National Company (AMNC), over 42% report that RPA implementation projects do not meet their expectations, which is aligned with the results observed from around the world. ABeam’s experience shows that the most common reason for this result comes from improper process selection and implementing RPA for inefficient as-is processes, which has led to ABeam’s current solution of how to maximize RPA benefits. ABeam recommends each organization to consider a BPR-RPA integrated approach before embarking on a full RPA implementation journey. The model starts from 1. Improvement Identification & Workload Assessment, 2. Business Process Re-engineering (BPR), 3. RPA pilot, and 4. Effect calculation / transition plan formulation.