High Value-Added Managed Services (AMS/ITO)

Corporate IT operations are facing major challenges, including personnel shortages, increasing system complexity, and rising costs.   ABeam Consulting’s Application Management Services (AMS) /IT Outsourcing (ITO) Service combines service management standardized according to Information Technology Infrastructure Library (ITIL) specifications with broad operational insights and high-level solution skills. Using globally optimized structures, we achieve stable operations and maintenance and sustained operational improvements. This allows companies to combine optimization of operations costs with improvements to quality, while accelerating operational transformation and the construction of IT platforms that are resilient to change.

Recent years have seen corporate IT systems grow more diverse and complex, even as securing expert personnel to take charge of operations and maintenance has grown more and more challenging. On top of this, meeting objectives with traditional in-house structures alone has grown impractical as IT departments face demands for global deployment and 24-hour, 365-day-a-year stable uptime. Against this backdrop, optimizing operations and maintenance costs, streamlining operations and achieving prompt handling of faults and preventative maintenance through the promotion of DX have become urgent tasks. To get the most out of limited resources, companies need to fundamentally revise their operations and maintenance structures and implement globally optimized services.

Failure to address these challenges creates serious risks in terms of business continuity, including reduced operational efficiency and quality, and delayed responses when faults occur.
To meet these challenges, ABeam offers comprehensive support on the ground in operations and maintenance, leveraging our globally optimized systems, our broad and high-level solutions skills and our deep knowledge of business operations. We combine cost optimization and high quality through the use of standardized service management methods and global offshore resources. We also accelerate fault handling and realize proper preventative maintenance through visualization of operational KPIs, continuous improvement activities and the implementation of AI and automation technology. This allows companies to simultaneously maintain stable operating structures and build IT platforms that are resilient to change.

In global operations for core systems, IT teams face demands for flexible handling of each location’s individual wants and circumstances, as well as for the aggregation of information through platform integration and the achievement of unified governance. ABeam Consulting both visualizes the complete picture by head office through the building of structures that summarize each location by region and supports the use of local systems.

Even when beginning new initiatives that champion transformation, the fact is that such transformation initiatives tend to become mere formalities, with teams reverting to the maintenance and routine operation of existing systems. ABeam Consulting supports post-implementation continuous improvement activities and drives development towards subsequent transformation with the aim of consolidating transformation measures and maximizing their output.

When passing on or integrating work from existing vendors, ABeam Consulting leverages its strong track record in global support structures, and proposes and executes concrete measures aimed at realizing improvements, optimizations and streamlining of costs. We drive smooth transition while minimizing adverse impact on business by working with IT departments, operational departments and the vendor being succeeded, based on a sufficient anticipation of the risks.