A business partner that supports ongoing company transformations and pursues operational excellence in business and technology
Business process & IT Outsourcing Servoces in Malaysia
Service
Many companies are reviewing their outsourcing strategies and systems. Companies must review many factors to optimize their outsourcing. These include diversifying cloud services, constructing operational management facilities in line with the increase in service providers, managing business continuity by reviewing the geopolitical risks of near-shore and off-shore sites, and reviewing fundamental business operations based on changes in the business environment.
ABeam Consulting supports companies to review outsourcing strategies from technology and business perspectives to strengthen their competitiveness, and contributes to the speedy and ongoing optimization of operations corresponding to the changing business environment.
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Research Report and White Paper
Sustainable IT Operations and Maintenance -The Key to Business Stability and Growth
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Insight
Event Report: Taking on the Challenge of Next-Generation Business Process Reengineering (BPR) Realized Through AI-Based Operations Design
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Insight
Lessons from the AI Helpdesk Implementation and Applying Them to BPR
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Case Study
TDK Corporation：Realizing next-generation audits using digital technology Improving audit quality and business processes through data analysis and automated judgment
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Case Study
TOYOTSU SYSCOM CORPORATION：Supporting collaborative outsourcing using global resources in core SAP system operations and maintenance for Toyota Tsusho’s overseas branches
Trends/Challenges
Constructing new management methods with evolving technology
As technology evolves, there is potential for transformation in operations maintenance, including decision-making and efficiency improvements that use automation, data analysis, and AI. However, management is becoming increasingly difficult due to the diversification of solutions and services providers.
To respond quickly to these changes, companies must enact sourcing strategies and standardize operations maintenance management and processes, maintaining a foundation for sustainable growth.
It is important to select a partner who can provide support for operations maintenance strategy and management, and who can assist with daily operations maintenance work that accounts for the realities on the ground.
Utilizing outsourcing in core areas
Business Processes Outsourcing (BPO) previously focused on operations in non-core areas of the company. The goal was to shift company employees from non-core areas to core areas to alleviate the major issue of labor shortages, enabling companies to strengthen competitiveness. However, the re-skilling of employees was not as effective as expected and hindered the shift of human resources to core areas.
Companies are also now pressed to review operations in their core areas in accordance with changes in the business environment. Skills and human resources that will be needed in the future are changing, requiring new ways to utilize outsourcing in core areas.
Reviewing near-shore and off-shore utilization in an uncertain business environment
The recent business environment has seen multiple factors intertwine in complex ways, including economics, technology, politics, the environment, etc. It is difficult to forecast the future under these circumstances. The past outsourcing structure is being forced to shift to a sustainable outsourcing structure that is prepared for sudden market changes and unpredictable geopolitical risks. There is a need to review near-shore and off-shore utilization.
It is essential to review strategies and operations while combining near-shore and off-shore outsourcing to operate businesses at optimal costs and sustainable/stable quality.
Where ABeam Stands Out
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Providing support from sourcing strategy development to continuous improvements
ABeam Consulting provides support for continuous improvements by developing optimal sourcing strategies, advancing management techniques that fit services, and focusing on operations efficiency and improvements that respond to technological evolutions.
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BPO supported by knowledge developed in consulting services
ABeam Consulting utilizes Business Process Re-Engineering (BPR) and advanced knowledge of technology/data analysis to support optimization and execution of operations, including core/non-core areas, through continuous improvements.
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Optimized sourcing that combines global sites
ABeam Consulting provides stable and quality outsourcing services through a global delivery model that combines near-shore and off-shore sites. We can create sourcing structures that meet client needs at optimized costs.
Services Provided
As Malaysian businesses accelerate digital transformation, many organisations face challenges managing increasing operational demands, rising labour costs, and complex technology landscapes. Companies in Malaysia depend heavily on IT systems, yet maintaining internal IT teams and infrastructure can be costly and complex. ABeam’s Business process outsourcing (BPO) and IT outsourcing in Malaysia provide a strategic way to optimise operations, improve performance, and drive long-term growth. ABeam Consulting Malaysia offers comprehensive outsourcing solutions designed to strengthen enterprise agility, improve process efficiency, and support sustainable digital transformation. As a trusted outsource company in Malaysia, we deliver services powered by deep industry knowledge, global expertise, and strong technology capabilities.
ABeam Consulting Outsourcing Services in Malaysia
ABeam Consulting provides a full range of business process outsourcing in Malaysia, supporting organisations from strategy planning to operational execution. As a trusted outsource company in Malaysia, we help businesses optimise both their business operations and system operations through BPO and IT outsourcing solutions.
1. Business Process Reengineering (BPR) & Operational Optimisation
We support companies in Malaysia by redesigning and optimising their business processes, including digitalisation initiatives. This forms the foundation of effective BPO services in Malaysia, enabling organisations to streamline workflows, reduce manual effort, and improve performance across departments.
2. Continuous Transformation & Improvement Support
ABeam works closely with clients to establish long-term improvement cycles that maximise the impact of transformation projects. This service ensures that outsourcing and operational changes deliver ongoing value, not just one-off results. It aligns perfectly with organisations seeking strategic and sustainable business process outsourcing in Malaysia.
3. BPO for Core and Non-Core Business Functions
As a leading provider of BPO in Malaysia, ABeam offers outsourcing support for both core and non-core business functions where specialised expertise is required. Our BPO services help Malaysian companies reduce costs, improve accuracy, and scale operations efficiently.
4. Assessment & Sourcing Strategy for Systems Outsourcing
We review your current systems and the latest industry trends to recommend the best outsourcing approach for your business. Whether you need IT outsourcing in Malaysia, BPaaS, or a mix of both, we help you choose a model that fits your budget, risk level, and day-to-day operational needs.
5. Integrated Service Management for Multi-Provider Environments
For organisations using multiple outsourcing vendors or cloud platforms, ABeam provides integrated service management to ensure smooth coordination across providers. This is especially valuable for large enterprises with complex operational environments.
6. Global AMS/ITO (Application Management Services / IT Outsourcing)
ABeam provides end-to-end IT outsourcing in Malaysia and globally through AMS/ITO services. This ensures stable, secure, and cost-efficient system operations for Malaysian organisations looking to outsource IT functions.
Establishing transformations/support for improvements
Assessment/sourcing strategy proposals
Integrated services management establishment and operation
Why Choose ABeam Consulting Malaysia for Outsource Services
A Trusted Business Consultant in Malaysia
As an experienced business consultant in Malaysia, we bring broad industry expertise and a deep understanding of local regulatory and operational requirements.
Global Best Practices, Local Execution
Our methodologies combine global BPO standards with tailored solutions for Malaysian businesses, ensuring both efficiency and cultural fit.
Strong Technology Integration Capabilities
We are a leading consulting partner & system implementer in Malaysia with proven experience integrating BPO operations with ERP, CRM, cloud platforms, and analytics tools.
Proven Track Record Across Industries
We support clients in banking, insurance, manufacturing, healthcare, retail, telecommunications, and government sectors in Malaysia and across Asia.
High Service Quality & Compliance Assurance
Our outsourcing operations follow strict security standards, audit requirements, and performance metrics to ensure reliability and transparency.
Start Outsourcing With ABeam Consulting Malaysia
Whether you need BPO services, IT outsourcing, or support from an experienced business consultant in Malaysia, ABeam Consulting helps you build a lean, efficient, and scalable operating model.
Case Studies
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TDK Corporation
Realizing next-generation audits using digital technology Improving audit quality and business processes through data analysis and automated judgment
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TOYOTSU SYSCOM CORPORATION
Supporting collaborative outsourcing using global resources in core SAP system operations and maintenance for Toyota Tsusho’s overseas branches
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Wacom Co., Ltd.
Flexible, 24-hour bilingual (Japanese and English) support for IT service desk operations at all global offices
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Kao Corporation
Establishing an integrated item master management system in order to strengthen the global business Aiming to realize effective master management through the implementation of a shared system in Japan, Europe and the U.S., and Asia
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Kao Corporation
Kao Corporation, a leading global manufacturer of consumer and industrial chemical products headquartered in Tokyo.
Frequently Asked Questions
1. What processes can be outsourced through BPO services in Malaysia?
Companies typically outsource finance operations, payroll, HR administration, procurement, customer service, data entry, and shared services tasks. Many organisations also outsource compliance reporting and back-office support.
2. How does outsourcing help improve business performance?
Outsourcing improves performance by reducing manual work, standardising processes, enhancing accuracy, improving speed, and giving access to specialist expertise without increasing headcount.
3. Can outsourcing support digital transformation?
Yes. Many organisations use BPO services in Malaysia and IT outsourcing to modernise outdated processes, implement new systems, and support cloud migration without overwhelming internal teams.
4. What cost savings can we expect from outsourcing?
Cost savings depend on the scope, but companies typically reduce expenses related to hiring, training, infrastructure, and system maintenance. Outsourcing also boosts productivity, which adds indirect savings.
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