Achieving higher efficiency and quality in system operations (run-the-business) that support existing businesses
As we enter the digital age, IT departments need to advance the utilization of new digital technologies to further boost their competitiveness. In order to do so, system operations that support existing business are required to be more efficiently and stably.
ABeam Consulting helps accomplish this by providing systems operation outsourcing services on a global basis so that business can be run with efficiency and stability. We also contribute to the strengthening and evolution of IT departments as a strategic partner that continually improves business and IT related to system operation.
Forms of sourcing
Characteristics of collaborative outsourcing
Related achievements
A major commercial trading firm Overseas transfer of operation and maintenance work, and integrated management by mixed teams that include the client
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The operation and maintenance of the SAP system for overseas subsidiaries was shifted from Japan to Thailand in phases over one year and mixed team including the client and ABeam Thailand managed the maintenance and operation in an integrated manner. By getting closer to users in terms of both language and business, we managed to increase the service level while eliminating personalization of systems knowledge.
A manufacturing-related company Global single-instance ERP infrastructure operation support
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We provided integrated support for Application Management and Center of Excellence operation, multi-vendor control and project management as a post go-live operational support for an SAP implementation project with sequential rollout implementation in the Americas, Asia, and Europe.
A manufacturing-related company Establishing continual cost reduction as well as collaborative outsourcing
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We took over service a half-year after go-live of a system implemented by another vender. While providing stable AMS/ITO/BPO services, we contributed to annual cost reduction. We also advanced various projects including rollouts at domestic affiliates and cloud migration as we provided continual collaborative support with flexible role allocation.
Case study
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Wacom Co., Ltd.
Flexible support for IT service desk operations on a 24-hour basis at all locations worldwide, in Japanese and English
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Maruchan, Inc.
Our support ranging from system construction to AMO. Working with a multicultural team composition, and A Japanese-style approach, we adapted to distinctive U.S. business practices.