Envisioning the quickest approach to achieving client goals -
We'd like to introduce a Senior Specialist who advances projects together with the client, using lean development equipped with knowledge cultivated in the field.

 

A.N

Why ABeam ?

A.N

In my previous position as an SIer, I was engaged in BtoC service systems development. I was stationed at the client's offices, and I was in charge of developing added service functions and lean development for short-span releases of new functions. Particularly in lean development departments, we were developing under a very quick cycle, with releases in a week. So while I was acquiring technological capabilities, I think I also grew my ability to think of approaches to take and tools to use that would enable development to move more quickly.

While the development work for service releases was a gratifying challenge, I decided on a career change because of a desire to go beyond technological capabilities and acquire the kind of negotiation skills that come with working face-to-face with clients as we move the work forward.
In my efforts to change jobs, I was hoping for an atmosphere that would be like the client offices to which I was posted, where a free and frank exchange of opinions was possible. After ABeam had made me a firm offer, I still equivocated for a time. A senior consultant listened to me with care, and gave me a straightforward opinion: "You're going to need decisiveness." From this, I sensed that there was a freedom to exchange opinions regardless of seniority-subordinate relationships, and I made my decision to join. Since joining ABeam, I have been involved in a wide range of work that extends beyond client service business operations, engaging in IT projects for ABeam, for example, in addition to client projects.

Experiences in ABeam ~ Impressive Project~

Projects that have left the biggest impression on me have been updating security systems for a globally active machine parts manufacturer, and supporting verification for a new authentication application. The occurrence of a security incident in the client's internal systems at an overseas office was the occasion that made enhancement of global security governance an urgent task. Our team proposed the formulation of a new authentication method and a future operational approach in a form that was compatible with the client's business processes and system environment.

Within the short period of just three months, we had to catch the client up with new technology, test it out, and implement a system that suited the client's environment, which was quite a challenge. But at ABeam we have colleagues with such diverse backgrounds, including the ABeam Security Specialist Team, so we were able to seek out clues to solutions with wide-ranging support. This enabled us to turn around the verification work quickly, and to come up with the optimal settings and methods. In order to succeed in a project that demands results on short order, the understanding and cooperation of the client is essential. We had to constantly debate with the client things like what functions were immediately necessary, and what issues had to be prioritized, and at times the client had to be pressed for decisions. We provided technical backing and proposed the shortest route to the client's goal, making arrangements that were easy for them to understand, and managed to complete the project on schedule. I think that two factors both contributed to this success.
One was creating initially unknown products as quickly as possible to move the project forward, which I learned in my previous work with lean development. The other was making proposals that are practical for the client, considering the characteristic circumstances of their industry and business processes.

In the case of consulting, we sometimes receive requests in which the incorporation of new technology becomes, in itself, the goal of the client, who might say something like, "We want to bring AI speakers into our service." When that happens, we have to be thorough about deliberation and evaluation. As we think together with the client about whether that will enable transformation in its truest sense, we have to ask questions like, "What goals do you want to achieve by using that technology?" or "Is that technology optimal for the client's business model and business processes?" In doing that, I perceive ABeam's value to be in our ability to discern the client's underlying issues, to make proposals that lead the way to solutions, and, in building relationships of trust through repeated interactions with clients, to propose value that exceeds their expectations.

Future ~Growth Story~

A.N

In my future work as a specialist, I would like to accumulate experience with team management as I acquire highly specialized technological expertise. The variety of environments and issues that clients face is virtually infinite, so the roles demanded of ABeam are constantly changing. In observing how senior members move their work forward, I get a sense of how crucial it is to the client's sense of satisfaction to know “who” is going to propose “what kind of result”, and “when”.

Although at present my senior coworkers are usually primarily making the proposals, I am constantly imagining opportunities in which I would represent the project and make the proposals, conducting analyses to determine “who” would be best to propose  “what kind of result”, and “when”. Moving forward, my aspiration is to take the knowledge and experience of wide-ranging industries, and the technological capabilities, that I have acquired up to now, and apply them to becoming a specialist who can comprehensively address client concerns and advance projects that are operationally feasible.

View the member's services

IT Management

page top