Note: Company names, departmental affiliations and position titles are current as of the interview date.
Mail Contractors of America (MCA) is a transportation firm with 19 remote terminals located across the nation, and is the largest mail transport contractor for the United States Postal Service with approximately 8% market share and 1,800 drivers.
Growth through acquisition led to disparate systems that never aligned with business processes, severely impacting operational performance, profitability, relationships with lenders, and access to capital.
Rapid Process Analysis and Turnaround Action Plan:
Interviewed process owners and stakeholders
Analyzed business metrics, systems and processes
Developed and presented Action Plan to company officers and lenders
Implemented approved Action Plan affecting virtually all key business processes and departments
Critical improvement in Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA) within four weeks, restoring lender confidence and access to capital. MCA achieved annualized ROI of more than $3 million and cost avoidance in excess of $9 million through uninterrupted compliance with Department of Transportation (DOT) regulations.