Our areas of expertise span the corporate hierarchy so that we can provide ‘real’ results, from programs such as Vision and Strategy, Change Management, Business Transformation, Process Optimization and independent support to the deployment and effective use of Information Systems.
Vision & Strategy
Within utilities particularly, setting the right direction for you business can be complex due to the various demands of legislation, industry regulation, shareholders’ demands and customer expectations. ABeam understands these different drivers and can help you to set a strategy that not only aligns with your objectives but is achievable and understood by all those it impacts.
Asset Management
Managing the balance between proactive and reactive maintenance of your asset base is a considerable challenge. ABeam recognizes this and has worked with numerous companies to identify the best fit for them. Through structured process and technology implementation changes, long-lasting results can be delivered in alignment with applicable organizational design requirements.
Field Force Optimization
Utilities have in recent years invested heavily in ERM and CRM solutions, allowing the consolidation of back office processes, but for various reasons have stopped short of applying this approach to field operations. ABeam’s proven experience in field force automation and mobile enhancement can help you maximize the output of your field-force capability as well as enable improvements in the quality of your asset information. By achieving a single view of the entire system in a consistent and standardized manner, we can strengthen your ability to maximize efficiencies as well as improve response times.
Customer Service
Even within the constraints of a regulated industry, the pressure to improve collections performance and automate routine contacts is challenging. Many companies are left facing the same question - should you improve this yourself, outsource or even off-shore? ABeam can help you answer this question through process redesign, selecting and managing appropriate outsourcing strategies, providing innovative solutions to customer self-service or using proactive communications that will reduce costs and make your customers love you!
Supply Chain
As the world of business moves faster, the supply chain process becomes more integral to meeting Service Delivery needs, and is an ever-increasing component of your cost structure. ABeam’s significant experience in materials management, commodity analysis, supplier rationalization and streamlined procure-to-pay processes have provided many organizations with a supply chain competitive edge.
Resource Management
Ultimately, your business’s success depends on your people - are they skilled, are they motivated, are they aligned to the realities of improved service, and are they organized for success? If you’re looking to optimize organizational structures through centralization, shared services or seeking to create a new culture or mindset, ABeam’s tools and approach to organization design and change management can help.
Governance & Compliance
With increasing layers of legislation being placed upon Utilities, be it national or international, many companies have unfortunately reacted by employing procedures that add layers of bureaucracy and checkpoints to their business model. Over time, these over-burdensome and lengthy controls can have substantial impact on your business, your processes, your technology and your costs. ABeam can help turn these burdens into opportunities allowing your business to once more focus on its priorities and stay one step ahead!
Enterprise Solutions
Whether it’s managing the implementation of business-wide integrated technology, or creating new service processes and operating models, ABeam has been there for Utility companies in both an advisory and delivery partner capacity. This experience can help you not only keep pace with the competition, but advance at a level that can deliver returns both for you and your customers.
