- Home
- About
- Industries
- Services
- Change Management
- Customer Relationship Management
- Enterprise Applications
- Enterprise Performance Management
- Financial Management & Control
- Globalization Advisory Services
- Human Capital Management
- Integrated Information Management
- IT Advisory
- Merger & Acquisition Advisory Services
- Outsourcing
- Supply Chain Management
- Systems Integration
- Locations
- Newsroom
- Careers
Thames Water Utilities
COMPANY
Thames Water Utilities, the UK’s largest water and wastewater services company, provides drinking water to 8 million people and sewage services to 13 million customers.CHALLENGE
Improve consistency and efficiency of work management to meet regulatory and operations targets. As part of broad transformation initiative, centralize Water Network Operations Planning to Centers of Excellence at two locations.WHY ABEAM?
Proven thought leadership in areas of strategic planning and change management.SOLUTION
The ABeam Transformation Approach ensures all people, process and technology issues are addressed to enable accelerated benefits delivery and sustainable change:- Consolidated seven regional planning centers into two Centers of Excellence
- Defined a single set of work practices (eliminating inconsistencies involving multiple service providers)
- In-sourced external planning functions previously performed by more than 80 personnel from four different service providers (including transfer compliance with TUPE regulations that protect rights of employees in a transfer situation)
- Used technology to improve the flow of real-time information between field and office teams
REAL BENEFITS
Projected savings of approximately £2 million annually from:- Lean, standardized and optimized processes
- Improved resource management and field productivity
- A comprehensive performance management framework
- Clear and accountable Service Level Agreements with service providers
- Business model that enables sustainable and continuous work management improvements
RELATED INFORMATION
See Thames Water Utilities Change Readiness ResultsHow can ABeam be your Real Partner?
