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Thames Water Utilities Change Readiness
COMPANY
Thames Water Utilities, the UK’s largest water and wastewater services company, providing drinking water to 8 million people and sewage services to 13 million customers.CHALLENGE
Change readiness assessment of company’s change management programs, affecting more than 4,000 employees in a business transformation of more than 150 simultaneous projects across six business process areas.WHY ABEAM?
Formal “Real Change Readiness” (RCR) assessment service to measure the effectiveness of change management initiatives.SOLUTION
The RCR service enabled Thames Water Utilities to assess all key stakeholders against seven critical elements of change and identify change readiness across organizational groups, including the executive team.REAL BENEFITS
Rapid and comprehensive change readiness assessment within a timeframe that otherwise would not be achieved:- Statistical measurements and subjective insights of where change management was and was not working
- Framework for action to correct deficiencies
- Alignment of company’s management and change program teams with the RCR approach
- Successful employee acceptance and support for transformation during rollouts of projects
RELATED INFORMATION
See Thames Water Utilities’ Operational Transformation results.How can ABeam be your Real Partner?
