Retail

Competitive advantages for retailers are clearly technology-driven, enabling retailers to increase profitability and ensure loyalty among fickle consumers. And those consumers welcome the improvements to their shopping experiences – with online storefronts, in-store kiosks, self-service checkout, and loyalty reward programs.

Gaining real-time visibility into consumer behaviors, transactions and financial performance through cross-functional links to merchandising, loyalty programs, in-store inventories, supply chains, and workforce utilization will lead to increased revenue, customer retention and reduced costs.

But in order to achieve this, retailers face significant challenges to transform their businesses to more “customer-centric” enterprises. Most commonly, silo business functions and disintegrated legacy applications and infrastructure stand in the way of peak performance.

REAL EXPERTISE

ABeam’s retail experts can help you transform with improved processes and technology enablers to make you more proactive in anticipating consumer demand and more responsive in delivering service. We work with you to identify the processes that impede efficiency from the sales floor to the warehouse, design better workflows, and ensure stakeholder acceptance through tailored change management programs.

Solutions include systems integration of legacy infrastructure and new technology using Service-Oriented Architecture, as well as integrate enterprise applications including business intelligence and RFID tagging. As a result, you can share real-time data from Direct Point-of-Sale (POS) systems for demand-driven in-store inventory, warehouse and supply chain management; and customer-driven merchandising and sales operations.

Our solutions also help to improve coordination of in-store, online and catalog operations; manage customer loyalty programs; reduce operational costs; and track performance metrics – at enterprise, store, business function and workforce levels.