Anglian Water

COMPANY

Anglian Water is geographically the largest water company within England and Wales, encompassing a region of some 27,500 square kilometres and serving 2.6 million properties across East Anglia and the East Midlands.

CHALLENGE

Manage business transformation program to combine all scheduling functions of historically discrete water and wastewater operations groups.

WHY ABEAM?

Recognised thought leadership in areas of strategic planning, program management and change management.

SOLUTION

The creation of a shared-services Operations Management Centre (OMC), supported by integrated ERP, mobile and scheduling technologies. ABeam designed the corresponding required organisational and process changes to establish the OMC, as well as managed the oversight of all solutions delivery partners, such as CSC. The programme included:

• Implementation of SAP
• Implementation of ClickSoftware for Water Utilities (scheduling optimisation application)
• Integration of the ClickSoftware with SAP
• Development of a mobile application for remote field access to the OMC using handheld devices
• End-user training on the ClickSoftware and mobile applications

REAL BENEFITS

Successful rollout of shared-services OMC with mobile field services, enabling:

• A single, integrated scheduling function available anywhere, anytime
• New, dynamic scheduling capabilities
• Improved resource utilization
• Electronic work orders
• Automated timesheets
• 24/7 operations management