Scottish Water

COMPANY

Scottish Water is the UK’s 4th largest water and waste company by revenue and serves over 2.3 million households across Scotland.

CHALLENGE

To better serve its customers and achieve greater operational efficiencies, Scottish Water is transforming the way that it plans, schedules and executes work across its entire mobile fieldforce. An Advanced Scheduling program was initiated to provide visibility of work from call to fix supported by the integration of asset, customer, scheduling and mobile technologies. ABeam were engaged to not only to manage the technology aspects of the program but to ensure the solution would drive process compliance and behavioral changes.

WHY ABEAM?

Recognized expertise in areas of strategic planning, program management and change management.

SOLUTION

Through its "Mobile Fieldforce Transformation" approach, ABeam was able to direct the involvement of internal teams from the initial design through deployment of the final solution.

ABeam was central to the successful implementation of new scheduling technology and the upgrades to existing corporate work management systems. ABeam helped Scottish Water develop a transformation program which had very clear focus on both business and technical constituencies, which was fundamental to realizing the new system's benefits.

REAL BENEFITS

Implementation began in January 2009 across asset maintenance teams using ABeam’s Benefits Realization monitoring tool, early productivity improvements have already been tracked. The roll-out is in its final phase with customized training on schedule for completion July 2009.

Key benefits anticipated by Scottish Water include:

• Dynamic scheduling
• £1.9m annual OPEX savings
• Improved performance against customer service SLAs
• Increased levels of planned maintenance
• Single system view of all work
• Robust platform to build the longer term operational strategy